Refund Policy

Our Approach to Refunds

Focused on Fair Play and Player Support

This website serves as a companion and content platform for Whiteout Survival — the strategy survival game where resource management, tactical planning, and alliance cooperation are key to enduring the frozen wasteland. While we are not the official developers or publishers of the game, we provide additional resources such as survival guides, event strategies, optimization blueprints, and other tools aimed at enhancing your gameplay experience.

If you’ve made a purchase directly through our platform — for example, a premium survival guide, exclusive base layout plan, or access to detailed event walkthroughs — this refund policy applies. Please note that we are not responsible for transactions made inside the official Whiteout Survival app or on external marketplaces. For such issues, please contact the app store used for your purchase.

• You may request a refund for any digital content purchased on our site within 7 calendar days of the original transaction. Refunds will be considered if the content has not been significantly accessed, downloaded, or used. If the guide has been fully viewed or shared, we reserve the right to decline the refund to maintain fairness.
• All refund requests are individually reviewed by our support team. We do not issue automatic refunds. If unusual or repeated refund activity is detected, your access to future purchases may be restricted to protect service quality for all users.
• Subscription-based purchases — such as ongoing access to resource routes, alliance strategies, or seasonal event guides — can be cancelled anytime from your account dashboard. Upon cancellation, access continues until the end of the billing period. Refunds are not prorated unless the content delivery was interrupted or incomplete due to technical issues.
• If a technical error occurred — such as incomplete file access, incorrect product delivery, or broken formatting — please contact us with your transaction ID, issue description, and relevant screenshots. Depending on the case, we may offer a refund, fix the issue, or provide store credit.
• Our site may offer links to download Whiteout Survival from official app stores, but we are not affiliated with the developers or publishers. Any changes to monetization, game balance, or in-app purchase systems fall under the responsibility of the official game. For app-related payment problems, contact the relevant store's support team.
• Attempts to abuse our refund policy — such as requesting returns after fully using the content or submitting false claims — will result in a permanent ban from future purchases on our platform. We’re committed to providing a respectful and fair environment for all Whiteout Survival players.
• To request a refund, please use the contact form on our website. Include your purchase email, transaction ID, payment date, and a short explanation of your issue. We usually respond within 3 to 5 business days and handle every case with care and attention.

Our aim is to provide valuable Whiteout Survival support tools backed by fair service. If anything about your order didn’t meet expectations, don’t hesitate to reach out — we’re here to help keep your survival journey strategic, fair, and rewarding.